ipl2 lingo

Librarians are famous for acronyms and the librarians at the ipl2 certainly have these mastered.  Here is some lingo that volunteers, students and librarians use when working with the ipl2:

  • Ready Reference TBA or Research TBA (To Be Answered):  These categories contain incoming questions that need to be answered.  This category is generally reserved for the beginning student volunteers.
  • Rescue Reference TBA (To Be Answered):  This category contains questions for advanced students including the following:
  • RJDP or Reject Due to Date Passed:  Questions that are tagged “rjdp” have been submitted by the patron with a “need by” date that is within 24-hours.  These questions are no longer rejected – we provide an answer by or close to the need by date.
  • Sludge:  Sludge questions are questions that have not been claimed and answered in a timely manner.  This often means that the questions are difficult!
  • Quota: Maximum number of unclaimed questions that can be available in both the TBA categories at any given time.The current quota is posted in the Incoming category.
  • ManyQ:  Patron has submitted multiple questions at once.
  • SubSpec: These questions are likely to require specialized knowledge to answer.
  • Ask Info: The process and message involved in asking patrons for more information about their question. Also a status you set a question to when you have asked for more information.
  • FAQ: Frequently Asked Reference Question pages on the IPL site that answer specific questions.
  • Incoming category: The category in QRC where all messages submitted via the question forms arrive. This is where you will spend most of your time in QRC.
  • Mucking: Daily activities of processing questions and monitoring QRC.
  • “Need by” date: Date the patron requested on the question form
  • PF: Pathfinder pages on the IPL site that are guides to researching topics
  • Status: Indicates the state of a question. Shown near the left side of the main category page in QRC, all in capital letters. Examples include ACCEPTED, ANSWERED, REJECTED, BOUNCE, etc.
  • Subject/title: The descriptive line that appears in QRC, what the volunteers see. An example: HUM: etymology of the word “satellite” (no need by)
  • Subject code: Letter code that indicates the topic of the question.

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